Frequently Asked Questions
1. Do you accept credit cards?
Yes. We accept Visa and MasterCard in our office in Rurrenabaque.
2. Does the lodge have private rooms?
We provide private and dormitory-style sleeping accommodations. Dormitory bedrooms will only
include members of your group.
3. Is there an ATM?
You will have no access to ATMs during your pampas tour so make sure that you withdraw
whatever money you may want in Rurrenabaque. Because everything is included in your tour, you
will only need cash for alcohol, additional snacks, or tips.
4. Are food and drinks included?
The price of the trip includes all food (02 breakfast, 03 lunch, 02 dinner) and non-alcoholic drinks. Cold beer, wine, and snacks are available for a couple of hours in the evening. We bring plenty of bottled water with us.
5. Do you offer vegetarian options?
We are happy to accommodate any dietary restrictions you may have. Please inform us ahead of
time if you require a special menu.
6. Should I tip my guide?
Indigena Tours is a socially responsible company and we are proud to pay all staff fair wages.
Nevertheless, our guides strive to provide you with an excellent experience and are happy to
accept gratuities for outstanding service.
7. Does the lodge have power?
We run a generator for a few hours in the evening to provide guests with light to shower, charge
batteries, and enjoy dinner. To conserve energy, we shut down the generator after dinner and
distribute candles to guests.
8. Is there WiFi?
Our ecolodge is not outfitted with any internet service, including WiFi.
9. Are there electrical outlets?
The lodge has a limited number of electrical outlets for guests to recharge cameras, flashlights,
etc. Please note that we only power the lodge for a few hours each day.
10. Is there hot water?
The lodge is equipped with private showers but the water is not heated. However, water is stored
in aboveground tanks which heat in the sun.
10. Is your tour child-friendly?
We are absolutely a child-friendly tour operator. Please note that young children must be
accompanied by a parent or guardian.
11. What is the Green Action Alliance?
The Green Action Alliance is a certification organization for tour operators in Rurrenabaque,
Bolivia. Green Action-certified businesses, like Indigena Tours, have demonstrated their
commitment to social and environmental sustainability. For more information, visit the Green
Action website here.
12. What dates do you close?
We do not have departures on 1st January and during Bolivia's carnival.
Please contact us with any other questions or concerns.